Limited Warranty Terms & Conditions
Optigal® Substrate Steel Sheets (Prime)

1. Warranty Coverage

1.1 AM/NS India warrants that, for a period of fifteen (15) years from the date of delivery ("Warranty Period"), the Product shall meet the following durability standards, under normal conditions of use and when installed, handled and maintained in accordance with the Company's specifications:

1. No Perforation: The metallic substrate shall not perforate (develop holes due to rust/oxidation).
2. No Paint Delamination: The paint film shall not peel or separate from the steel.
3. No Edge Corrosion Proliferation: Corrosion or paint delamination from cut edges shall not spread more than 10 mm from the edge.
4. Estimated Chalking and Fading Performance:
   1. Estimated performance of the Product with respect to chalking and fading subject to the conditions and restrictions of this Warranty, shall be as specified in Table 1 below; and
   2. The aesthetic appearance (after cleaning with soapy water - pH neutral) shall conform to the levels below:
      • Uniform ageing of color for the same exposure and facade (if same production batches are used).
      • Differences in color and gloss within specified limits as mentioned under Table 1.

Table 1: Estimated Performance for Chalking and Fading

1.2 This Warranty is valid only when the Product is used for roofing or other applications approved by the Company, and strictly within the territory of India. Any use outside these specified applications or geographic limits shall render this Warranty null and void.

2. Remedies

2.1 In the event of a defect arising from a manufacturing issue during the Warranty Period, AM/NS India shall, at its sole discretion, either:

1. repaint the defective Product; or
2. supply replacement Product free of charge (excluding installation, labour and associated costs); or
3. reimburse the Buyer for the cost of repainting or replacement, provided such reimbursement shall not exceed the original purchase price (excluding taxes) of the defective Product, subject to a pro-rata reduction after completion of the fifth year of the Warranty Period.

2.2 The remedies set out herein shall constitute the Buyer's sole and exclusive remedy in respect of the Product.

3. Conditions Precedent

3.1 This Warranty shall be valid only if all of the following conditions are satisfied:

1. The Product is genuine, purchased from an authorised AM/NS India distributor/retailer, and bears the Company's permanent liner marking;
2. Fabrication and installation for roofing purposes is completed within one (1) month from the date of delivery or the date on which the Product is made available to the Buyer, whichever is earlier;
3. The Product is used strictly within Indian territory;
4. The defect affects more than ten percent (10%) of the surface area of any single panel (wall/roof slope); and
5. The roof has been properly maintained according to the Do's and Don'ts provided, including a minimum of two (2) freshwater washings annually for areas not naturally exposed to rainfall.

4. Exclusions

4.1 This Warranty shall not apply to defects, perforation, delamination, fading, chalking or damage arising from any of the following:

1. Environmental Exposure:
   • Direct or indirect contact with chemical fumes, corrosive chemicals, ash, cement dust, or animal waste (before, during, or after use).
   • Exposure to aggressive or polluted atmospheric conditions, severe marine environments, humid or tropical areas, or within one mile (approx. 1.6 km) of the seashore, or near chemical/iron industries or repeated salt/freshwater spray.
   • Exposure to corrosive fumes or condensates inside buildings.
   • Areas sheltered from regular natural rainfall washing or man-made freshwater rinse on a regular 6 (six) monthly basis.
   • Geographical areas with very high UV incidence (more than 125 kilo Langley's per year).
   • Water run-off or metallic contact with lead or copper flashings.
   • Corrosion in cut surfaces and lead ins of individual sheets, or if used in heavily polluted industrial districts / severe saline corrosion areas.
2. Storage & Handling:
   • Mechanical, chemical, water damage or other damage due to condensation, improper storage, handling, fabrication, processing, forming, or packaging (before or during installation).
   • Damage to the paint surface or metallic coating caused by improper roll forming, scouring, or cleaning by the Buyer.
   • Contact with wet surfaces, cement, metal filings, green/wet lumber, damp insulation, moisture-retaining substances or other corrosive materials.
   • Rusting or staining from drilled particles, debris or fingerprints not removed promptly.
   • Product kept directly on the floor or not stored in flat, dry, ventilated areas.
   • Failure to ensure zero water seepage during storage.
   • Damage to the Product due to scratching, abrasion, impact by hard objects, or if the Product has been abused, altered, modified.
   • Poor handling or workmanship during installation.
   • Damage from not following AM/NS India's storage or handling instructions.
3. Installation & Design
   • Bends less than 4T or severe reverse bending.
   • Roof slopes less than 5° or more than 75° from the vertical.
   • Mechanical, chemical, or other damage during shipment, storage, forming, fabrication, erection, or installation, or after erection.
   • Forming that involves severe reverse bending or subjects coating to alternate compression and tension.
   • Failure to ensure free drainage of water (including condensation) from overlaps and all other surfaces.
   • Accumulation of debris on the Product surface without proper removal.
   • Use of improper fasteners or sealants, or deterioration caused by contact with them (unless approved by AM/NS India).
   • Damage to paint or metallic coating from improper roll forming, scouring, or cleaning.
   • Use of damp insulation or other corrosive materials in contact with the Product.
   • If forming is done outside the temperature range of 15°C to 40°C.
   • If the finished Product is stored at temperatures higher than 80°C.
   • Overhangs or open buildings where condensation risk is high.
   • Detrimental assembly with incompatible materials or improper usage.
   • For roofing tiles: if the design results in water retention, wrinkles/friction marks in the step, or due to improper forming or slopes <5% (no overlap) or <7% (with overlap).
   • Building design/construction resulting in water/debris accumulation, or incompatible material assembly.
4. Other Causes
   • Natural reduction in paint gloss or natural color change.
   • Scratching, abrasion, or impact by hard objects.
   • Change in color due to debris accumulation.
   • Defects from severe processing (e.g., too small radii, no lubrication).
   • Corrosion from the reverse side or interior overlaps, or effects from interior ambiance.
   • Rusting/staining from drilled particles, fingerprints, debris not removed immediately.
   • Product misuse, willful default, or gross negligence by the Buyer.
   • Damage from accidents, natural disasters (fire, flood, earthquake, etc.), acts of war, terrorism, or other "force majeure" events.

5. Care & Maintenance Obligations

5.1 The Buyer shall adhere to AM/NS India's published Do's and Don'ts for handling and maintenance. Failure to comply shall render this Warranty null and void.

6. Making a Claim:

1. Notify Us Promptly: The Buyer must notify AM/NS India in writing within thirty (30) days of discovering the defect in the Product.
2. Provide Details: The written notice must include:
   1. Buyer's identity and contact information.
   2. Time, place, and circumstances of the defect.
   3. Video and/or photographs of the claimed perforation.
   4. Date and place of purchase, dealer/distributor details.
   5. Original invoice, batch number, AM/NS India order number, and duly stamped warranty certificate.
3. Allow Inspection: The Buyer must provide AM/NS India or its nominated representative complete access to the Product for inspection during normal business hours to determine the root cause of the defect.
4. Payment Condition: This Warranty is valid only if the agreed contract price and invoice value (including tax) has been paid by the Buyer for the Product.
5. Our Process: Subject to fulfilment of conditions in paragraphs (a) to (d) above, AM/NS India may, if it determines the claim to be valid after due investigation, repair or replace the Product within 120 days of such determination.
6. Final Decision: The Company's decision on any claim shall be final and binding. Any replacement/repair shall not extend or renew the original Warranty Period.

7. General provisions:

7.1 Exclusive Remedy: This Warranty sets out the Buyer's sole and exclusive remedy. All other warranties, express, implied or otherwise are expressly excluded and disclaimed.

7.2 Non-Transferability: This Warranty is extended solely to the original Buyer and is non-transferable and non-assignable. This Warranty shall automatically become null and void in the event that the Buyer becomes insolvent, is declared bankrupt, enters into liquidation, or ceases to carry on its normal business operations.

7.3 Misrepresentation by Third Parties: The Buyer shall ensure that any third party immediately ceases and desists from making any misrepresentation in relation to the Product. Compliance with this obligation shall be a material condition of this Warranty, and any breach by the Buyer shall release AMNSI from all obligations hereunder.

7.4 Limitation of Liability: AM/NS India shall not be liable for any special, incidental, indirect, or consequential losses, including loss of profits or goodwill, whether in contract, tort, or otherwise. AM/NS India's maximum aggregate liability under this Warranty shall not, in any circumstances, exceed the original purchase price of the defective Product and it shall not in any event be liable for the cost of labour for installation, removal, replacement or handling in relation to the Product.

7.5 Termination by AM/NS India: AM/NS India may terminate this Warranty if the Buyer breaches or is reasonably suspected of breaching the terms of this Warranty, without prejudice to AM/NS India's right to recover resulting losses.

7.6 Entire Agreement: This Warranty is the complete and final agreement between the Buyer and AM/NS India regarding Product warranties, superseding all previous discussions or statements.

7.7 Governing Law: This Warranty is governed by the laws of India.

7.8 Jurisdiction and Arbitration: Any dispute shall be subject to the exclusive jurisdiction of the courts at Mumbai and referred to final and binding arbitration in Mumbai, in accordance with the arbitration rules of the Mumbai Centre for International Arbitration.

8. Acceptance

By purchasing and using the Product, the Buyer acknowledges and accepts the terms and conditions of this Warranty in their entirety.